HELP and SUPPORT

For help installing NetDrive, please visit our Storage Guide, Troubleshooting and Use cases.
Details of Licenses and Accounts issues are explained in Documents.

Install Windows version

  • Run the downloaded install file and you will see the following screen. Click "Next".

  • Read through EULA (End User License Agreement) and then check "I accept the terms in the License Agreement". Click "Next".

  • Select the installation path. Click "Change" if you need to change the path.

  • Now you are ready to install. Click "Install" to start the installation. Note it requires administrator privileges.

  • Restart Windows explorer.

  • Click "OK" if you see the following message.

  • Now it starts copying the files.

  • Run NetDrive if installation is completed.

  • You may see the following message if system reboot is required. Reboot and then run NetDrive.

  • For any unexpected installation problem, please visit NetDrive Support and write your issue to our technical staffs.

  • Your log file will be saved in C:\Users\useraccount\AppData\Local\Temp\Bdrive as NetDrive3Install.log, NetDrive3_Setup.log. It will help to check your issue if these log files are attached.